Summary
This article provides an overview of how technicians can access and use the TeamDynamix (TDX) ticketing system. It includes links to training videos (Parts 1–3 for core functionality and Part 4 for dashboard setup), instructions for logging into TDX via the TDNext interface, and steps to navigate applications and search for tickets. It serves as a quick reference for new technicians to get started with managing tickets and customizing their workspace within TDX.
Body
Overview
This article provides guidance for accessing TeamDynamix (TDX) and reviewing technician training materials. It outlines how to navigate to TDNext, select applications, and locate tickets within the system.
Technician Training Videos
To get familiar with the TDX Ticketing System, review the available training materials:
Recommended Viewing
- Part 1–3: Core functionality and ticket management
- Part 4: Creating and customizing your dashboard (optional but recommended)
Accessing TeamDynamix (TDX)
Use the TDX login link to access the platform:
- TDX Landing Page: Entry point for all TDX applications
- Client Portal: Also known as the Stellar Service Catalog, where users submit tickets
- TDNext (Technician Interface): Accessed by selecting the “Users” button
Navigating TDNext
Step 1: Open Applications
- From TDNext, click “View Applications”
- Select the appropriate application for your role (e.g., Sales and Marketing)
Step 2: Locate Tickets
Within the selected application:
- Navigate to the top menu
- Click “Search”
- Use search filters to locate and manage tickets
Additional Notes
- Ensure you are working in the correct application before searching for tickets
- Customize your dashboard (Part 4 training) to improve efficiency and visibility
If you need further assistance, refer back to the training videos or contact your system administrator.