Popular Services

Log issues Production Issues. Design Engineering, Production Engineering and/or Quality will provide feedback and a resolution.

Job Rework, Shop Jobs, Job Maintenance

Used internally within the Inventory Control team to request and research inventory adjustments.

Other Requests Not Found in the List.

Miscellaneous issues with Epicor

For Ticketing System Enhancements Only.  DO NOT USE for Production Issues Requests

Request Enhancements or Improvement to the Production Control Ticketing System

Transfer Orders

For Software that is either not listed or you would like added.

Request read only or full permissions to a file location

Request new standard user account

Cannot login to Windows

Lead Time, Scheduling, Order Status Update

Issues connecting to the network

Any services related to company provided iPads

Allow access to Outlook and Teams on mobile device

Mass change a large amount of data: Price or cost changes, sales order modifications for new product lines, etc

Request Account Access to Epicor

For when a user gets a new personal phone and need their Intune/MFA Reconnected to their new phone.
Note: This does require you already have mobile Intune access.

Request to install, upgrade, or have issues related to Outlook

Requests for new network cable to be ran, WiFi access, etc.

Request to install, upgrade, or report issues related to SolidWorks PDM software

Request to install, upgrade, or have issues related to Mitel Connect software

Report a discrepancy in a report, dashboard, etc.