Service Catalog

Categories (19)

Accounts and Access

Services related to accounts and requesting access
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Epicor

All requests and services related to Epicor ERP software
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Hardware

Request new hardware or report any issues with computers, printers, phones, etc.
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Login Issues

Services related issues logging into your computer, email, or other application.
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Network

Services related to Wi-Fi, network, and VPN
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Software and Applications

Services related to software and applications
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Power Apps/BI

Request enhancements or report issues with Power BI
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Radio Requests

Request for New Radios, Replacement Batteries and Microphones.
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ECM/DocStar

All requests and services related to ECM/Doc Star application
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CPQ

All requests and services related to CPQ application
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Sugar\CRM

All requests and services related to Sugar/CRM Star application
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iPhone Requests

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STT Point of Sale

Issues related to Stellar Truck and Trailer Point of Sale system
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DocuSign

All requests and services related to DocuSign application.
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Paylocity Timeclock

Report issues with Paylocity timeclocks or request to have a new one installed or moved.
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MFA Hardware Token

This Category is where you request a hard token to be able to authenticate for MFA.
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Product Configurator Updates

Request to make an update in the Epicor product configurator, and/or KBMax product configurator, and/or Price Sheets.
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System Down

An at minimum department wide issue with one of our largely offered services.

Note:This is not for single-user issues
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Operations Ticketing

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