My Recently Visited Services

Log issues Production Issues. Design Engineering, Production Engineering and/or Quality will provide feedback and a resolution.

Any services relating to laptop computer hardware

Job Rework, Shop Jobs, Job Maintenance

Lead Time, Scheduling, Order Status Update

Access to Visitor Management System (Mason City Only)

For Ticketing System Enhancements Only.  DO NOT USE for Production Issues Requests

Request Enhancements or Improvement to the Production Control Ticketing System

Cannot login to Epicor

Epicor is running slow or spinning

Request to install, upgrade, or have issues related to PowerBI

Request to be added or removed to an email distribution list

Employee has new job title

For when a user gets a new personal phone and need their Intune/MFA Reconnected to their new phone.
Note: This does require you already have mobile Intune access.

Request Account Access to Epicor

Issues with screens or general processes

Any services related to company provided iPhones

Used internally within the Inventory Control team to request and research inventory adjustments.

Request access to the Stellar VPN

Request to install Epicor software

Request additional access, or have issues relating to SugarCRM software

Report a discrepancy in a report, dashboard, etc.

Request Enhancements or Improvement to the Production / Inventory Control Ticketing System