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Add a new report/workspace

Issues connecting to the network

Submit all requests related to the TeamDynamix (TDX) Platform, including access requests, enhancements, issue reporting, and general inquiries. This service is the single point of entry for all TDX support, maintenance, and platform improvement requests.

Submit a request to decommission or transition a Smartsheet solution

Lead Time, Scheduling, Order Status Update

General Issues/Errors

Power BI is running slow or spinning

Library of Training Videos to Help a Ticket Technician to Learn TDX.

Any services related to company provided iPhones

This request is for a hard token to be able to authenticate for MFA.

Request to upgrade your iPhone device

Request Access to Sugar\CRM

Any services related to monitors

Miscellaneous enhancement requests

Issues Logging into Sugar CRM

Request additional access, or have issues relating to SugarCRM software

Miscellaneous issues with Epicor

Any services related to company TV's

Receive an error when freighting a shipment

Request for a new Radio

Request to take cell number to a personal line.

Approval Process for Standard Time Changes