Knowledge Base

Categories (3)

Public

This is a public folder with basic how-to KB's
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PM/PPM

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Power BI

KB Articles related to Microsoft Power BI.
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Articles (3)

How to use Microsoft Entra SSPR

How to reset your password using self-service password reset through Microsoft Entra

Screenshots of Data Sources in Tickets for BI Requests

A short KB on how to include screenshots of data sources with Power BI related service requests

TDX Technician Training & Access Guide

This article provides an overview of how technicians can access and use the TeamDynamix (TDX) ticketing system. It includes links to training videos (Parts 1–3 for core functionality and Part 4 for dashboard setup), instructions for logging into TDX via the TDNext interface, and steps to navigate applications and search for tickets. It serves as a quick reference for new technicians to get started with managing tickets and customizing their workspace within TDX.